FAQs

Is my booking secure?

Yes, Accessible Travel & Leisure (ATL) is a member of the TTA (Travel Trust Association), membership number U9479, who provide financial security under the Civil Aviation Authority`s ATOL protection scheme. Membership of this organisation will continue until all existing ATL bookings have been completed, and passengers have returned to the UK.

Am I financially protected?

Yes, you will continue to be protected by the TTA (Travel Trust Association), as per your original booking confirmation contract.

Who should I contact for support for existing holiday bookings that have not yet travelled:

Contact Accessible Travel on 01452 729739. This line will be operational until the 10th September 2018. After this date, please contact The Travel Trust Association on telephone number 01483 545 780.

What if I need to make a change to my existing booking:

For any changes to your booking prior to 10th September, please contact Accessible Travel on 01452 729739. From 10th September, any changes to existing bookings need to be made directly with The Travel Trust Association on telephone number 01483 545 780.

Will my room / cabin still be guaranteed?

Yes of course. All holiday arrangements already booked with Accessible Travel, will remain unchanged.

How do I pay my balance?

Balance payments which are due prior to 10th September can be paid in the normal way directly with Accessible travel, either by card or bank transfer. For all payments made after this date, you should contactThe Travel Trust Association on telephone number 01483 545 780.

Who will dispatch my tickets?

Your tickets will be dispatched 2 weeks prior to travel from TTA HQ.

Who do I contact in case of an emergency during my holiday?

You can call our 24 hour emergency phone on 07968 875188.

Who will book my holidays in the future?

We are delighted that Ali Parker, who has been booking your accessible holidays for more than 15 years, has joined the multi-award winning company – Travel Counsellors. Based in the UK but with operations spanning the globe, Travel Counsellor’s success is built on the same principles that has enabled Ali to build a reputation as one of the world’s leading experts in making travel accessible – everywhere. For everyone. Ali has taken up a Travel Counsellors franchise that will allow her to continue providing the highest level of personal and specialist service to you. This means that every element of your accessible holiday will be taken care of – flights, adapted accommodations, transfers, mobility equipment and assistance along with an even greater range of accessible holiday and travel options available.

Tel: 07979 4174534
Email: ali.parker@travelcounsellors.com
Website: www.travelcounsellors.co.uk/ali.parker