Terms and Conditions

1. The Contract Between Us

When you sign the booking form you are confrming that you
understand and have accepted the information regarding the
holiday, which has been supplied to you. You are also accepting
that our terms and conditions form the basis of the contract between
Accessible Travel & Leisure and you. “Accessible Travel & Leisure”
means Travelability Limited trading as Accessible Travel & Leisure.
The person signing the booking form must confrm that he/she has
the authority of all the persons included in the holiday to make the
booking on their behalf. The person who makes the booking accepts
responsibility for making payments to Accessible Travel & Leisure for
all members of the party and will receive all documents and other
information from us on behalf of the party.

2. Making A Booking

A provisional booking will be accepted by telephone, fax or e-mail,
which will be held for an agreed period by Accessible Travel &
Leisure. This booking will be confrmed in writing by Accessible Travel
& Leisure upon receipt of appropriate deposits and/or balance
payments. You should check the invoice carefully to ensure that it is
correct. Any discrepancies must be notifed to us immediately.

3. Payment

Upon receipt of confrmation from Accessible Travel & Leisure a non-
refundable deposit of GBP150 per person (or such higher amount
as may be required by any supplier), plus the applicable insurance
premium must be paid. The balance of your holiday costs will be due
10 weeks prior to departure, unless otherwise advised at the time of
booking. No reminder will be sent and we reserve the right to cancel
your reservation if the balance is unpaid 10 weeks prior to your
date of travel when cancellation charges, as shown in these Terms
and Conditions, will apply. Cheques should be made payable to
Accessible Travel & Leisure. A handling fee of 2.5% will be charged
on any payments by credit card. Debits cards incur no charge.

4. Amendments

Until your booking has been confrmed, we reserve the right to
make any necessary changes. After confrmation we will take
reasonable steps to make changes requested. We reserve the right
to levy an amendment fee of GBP50 per person for alterations
made 2 months prior to departure, plus any further costs arising
from the change. Alterations, including a change of name, within
2 months of the date of departure will be treated as a cancellation
and will therefore be charged in accordance with our cancellation
policy as detailed in section 5.

5. Cancellation By You

If you wish to cancel your holiday, this must be done in writing by the
person who made the booking. The date of cancellation is the date it
is received in this offce. Subject to section 5.2 the cancellation fees
will be a percentage of the total holiday cost based on the number
of days before departure within which notifcation is received by us
as follows:-

More than 10 weeks - deposit
Between 2 months and 35 days - 40%
Between 34 and 22 days - 70%
Between 21 and 15 days - 90%
14 days and less - 100%

If you cancel for a reason covered by your insurance policy you
should make a claim against the insurance company.
When the price of your holiday is based on the number of people
booked and a cancellation alters that number, then we will
recalculate the invoice based on numbers actually travelling. No
refund will be given on any unused portion of the booking and no
booking is transferable.

5.2 Where you are booked on a scheduled fight or cruise, a higher
cancellation fee may apply as some airlines and cruise companies
do not permit any changes once a booking has been made.

6. Cancellation/Alteration By Us

Because we plan arrangements months in advance, we reserve the
right to make changes if necessary. Most changes are minor such
as the withdrawal of a facility; the need to change your hotel to
another of the same offcial category; the late opening or closure of
an advertised swimming pool; the alteration to the departure time
of your transport of less than 12 hours or less than 6 hours if your
booking is for 4 nights or less; a change of routing/carrier or a
change to/cancellation of an event (such as an excursion) at your
destination. We will let you know about this kind of change as soon
as possible but we do not pay compensation for minor changes.
If we have to make a major change such as: an alteration to the
departure time of your transport of more than 12 hours or more
than 6 hours if your booking is for 4 nights or less; a change
of resort area (for this purpose, a resort shall be classified as
anywhere within a 40 mile radius of your chosen accommodation
for a country or beach holiday or anywhere within a 5 mile radius
of your chosen accommodation for a city break); a change of
departure or return airport/port (this does not apply to airports
within the same city); or a change of accommodation to a lower
category, we will inform you immediately and we will offer you
the following choice:

- Accept a different holiday of a similar standard (if one is available).
- Book another holiday with us. If it costs less than your original
holiday we will refund the difference; if it costs more you will pay us
the difference.
- Cancel your holiday and receive a full refund.

In all 3 cases cited (subject to the important note* below), you will
also be entitled to compensation as detailed in the table below,
unless the change or cancellation is caused by circumstance beyond
our control, such as bad weather, airport closures, industrial action,
the hotel being closed, epidemic, civil strife or terrorist activity, fre,
food, war, threat of war, natural or nuclear disaster.

For travel-inclusive holidays:
We tell you about a major change - pay you
More than 56 days before your holiday - Nothing
29 to 56 days before your holiday - GBP 20 per adult
15 to 28 days before your holiday - GBP 30 per adult
8 to 14 days before your holiday - GBP 40 per adult
0 to 7 days before your holiday - GBP 50 per adult

*Important note: In respect of all holidays booked, Accessible
Travel & Leisure will not be responsible for any out-of-pocket
expenses or consequential or indirect loss you incur as a result
of any change. We will not pay you any compensation if you
have not paid the full amount for your holiday 10 weeks before
departure. In the event of a change to an accommodation only
booking, Accessible Travel & Leisure will be liable only in relation
to the accommodation booked and we will not be responsible for
any indirect costs or losses or other out-of-pocket expenses incurred.

7. The Price

All prices are correct at the time of going to press but are subject to
change as detailed below
We reserve the right to levy any additional charge should there
be any signifcant variation in costs including exchange rates, the
cost of aviation fuel or airport charges or increase in Government
charges or levies. We guarantee not to increase prices less than 4
weeks prior to travel.

8. Descriptions

All descriptions of properties and services are made in good faith
and every care is taken to ensure their accuracy. However, owners of
properties, amenities, entertainment’s etc. may change their services
from time to time and without notice and Accessible Travel & Leisure
shall not be responsible if amenities mentioned in the brochure are not
available. We shall endeavour to notify you of changes of which we
become aware prior to departure. If we are aware of building work or
unusual noise at the hotel you will be advised before you depart.
All accommodation in our brochure has been inspected on behalf of
Accessible Travel & Leisure and in the opinion of our representative
the accommodation is suitable for use by a disabled person.
However, disabilities vary considerably and it is your responsibility to
make known to Accessible Travel & Leisure all special requirements
you have. See Paragraph 13. Accessible Travel & Leisure will not be
responsible for any changes to the properties or their contents after
the date of inspection.

9. Travel Insurance

For the protection of your party it is a condition of booking that all
members must take out COMPREHENSIVE TRAVEL INSURANCE.
This policy must include cancellation cover; 24-hour medical
and emergency service, repatriation and a 24-hour emergency
telephone help line. Clients arranging their own insurance must do so
immediately thereby covering for the possibility of cancellation and
subsequent loss of monies. Clients must either purchase insurance
through Accessible Travel & Leisure or provide details of their own
insurance when making their booking.

10. Holiday Accommodation

All villas and apartments offered by Accessible Travel & Leisure
are privately owned, and we act as an agent in the UK for the
owners, or their representatives. Only those persons named at
the time of booking may occupy the property. Breakages or
damage must be reported to our local agent immediately and
the appropriate payment or replacement made locally before
departure. We will require a cheque for £100 that will not be
cashed, as security. If there has been a breakage or damage at
the villa, a claim may be made against you for the full cost of any
replacement items or repairs. We reserve the right to charge for
any breakage or damage, which is discovered after you have
vacated the property and which has not been reported.

11. Flight Arrangements & Other Supplies By Third Parties

Scheduled fights and some other services are subject to the terms
and conditions of the carriers, some of which may limit liability.
Please advise of any special fight requirements such as special diets
and assistance for wheelchair users at the time of booking. Should
you be advised of any changes to fight schedules by the airline, tour
operator or consolidator, you must inform us immediately in order that
appropriate arrangements can be made for your arrival at the resort.
IMPORTANT NOTE: Seat allocations and other special services
can be requested but not guaranteed. Aircraft types are subject to
change without notice by the airlines.

12. Claims & Liability

Any claim under this agreement shall be subject to English Law and
all proceedings shall be within the exclusive jurisdiction of the English
Courts. As part of our undertaking to provide your required holiday
arrangements it is necessary for Accessible Travel & Leisure to select
and make arrangements with various independent contractors
including hoteliers and coach transport operators. Accessible
Travel & Leisure is not responsible for the negligence or other acts
or omissions of those independent carriers, the hoteliers or other
contractors, or their employees or agents. Except for personal injury,
illness or death, the maximum amount we will pay for claims is the
full holiday price.

13. Special Requirements

You must include full details of special requirements (and where
appropriate of your disability/medical condition) on the additional
needs form. These will include roll-in shower, hoists, special diets on
fights etc. It may be helpful if you give information as to the nature of
your disability. Accessible Travel & Leisure cannot guarantee that any
of your requests will be met but they will certainly pass them on to the
relevant supplier. If any of the facilities mentioned in the brochure are
vital to you then you must mention this on the additional needs form.

14. Data Protection

In order to process your booking it is necessary for us to collect
personal data from you and members of your party. In order to
arrange your holiday, we may have to pass some of that information
on to the relevant suppliers of your travel arrangements. Such
suppliers may be outside continental Europe. The information may
also be provided to credit checking companies and public authorities
such as customs and immigration, if required by them or by law.
We may contact you or members of your holiday party in the future
to inform you about our services. If you do not wish to receive such
approaches in the future then please write to us. By signing the
booking form you confrm your consent to the use of your data and
that of your party members for these purposes.

15. Complaints

If you have a complaint about your holiday you must tell our local
representative and/or advise Accessible Travel & Leisure on the
emergency telephone number immediately. If you fail to do this we
cannot accept responsibility as we may have lost the opportunity to
investigate and rectify the problem. You must also write to Accessible
Travel & Leisure within 28 days of your return with full details of your
complaint.

16. Locally Hired Equipment & Facilities

Where requested, Accessible Travel & Leisure will endeavour to
arrange on your behalf the hiring of equipment from local suppliers
at the resort or medical services such as nursing, oxygen supplies
or dialysis. Accessible Travel & Leisure accepts no responsibility for
ensuring that this equipment or these services will be available for
you or will be suitable for your requirements. Unless otherwise stated
you will be responsible for paying the local supplier and you should
ensure that you take suffcient local currency for this purpose. Any
loss or damage caused by the equipment which you hire or services
provided to you in the resort will be the responsibility of the local
supplier and Accessible Travel & Leisure accept no responsibility
for the selection or ftness for purpose of the equipment or services
supplied or for any loss or damage caused by its use.

IMPORTANT INFORMATION

Health: If you are visiting an EC country, we strongly recommend
that you acquire the EHIC card. It is essential that all persons on
medication or under medical treatment obtain permission to travel
from their doctor. Some airlines require a certifcate confrming
`ftness to fy`.

Insurance: It is a condition of booking that you have adequate
insurance cover (see Conditions and Terms of Booking). You should
read the insurance policy document carefully. It will give you full
details of what is and what is not covered and the conditions of
cover. Cover will vary from policy to policy and insurer to insurer.

HEALTH: OUR POLICY CONTAINS RESTRICTIONS REGARDING
PRE-EXISTING MEDICAL PROBLEMS CONCERNING THE
HEALTH OF PEOPLE TRAVELLING AND OF OTHER PEOPLE UPON
WHO THE TRIP MAY DEPEND. PLEASE READ THE DOCUMENT
CAREFULLY.

Your Flight: You should advise us at the time of booking should
any member of your party require assistance at the airport. The
service available to passengers with disabilities varies from airport
to airport, as does the means of transferring wheelchair users into
and out of the aircraft. This may involve manual lifting onto airport
buses, aircraft steps and aircraft seats. At most airports, this is a well-
practised procedure.

Passports & Visas: It is the responsibility of clients travelling to
ensure they have a valid passport with at least a 6-month duration
beyond the return date to the UK. You should also check Visa
requirements, as these may be necessary for passport holders of
certain nationalities. Accessible Travel & Leisure cannot be held
responsible for the cancelling of any holiday as a consequence of
incorrect or invalid documentation. No refunds will be given in such
circumstances. Please note that the one-year Visitors Permit is no
longer valid.

Special Diets: You should advise us at the time of booking should
you, or any of your party, require special diets in-fight. We can
request these, but not all diets are catered for. Special diets in your
resort can be requested but not always guaranteed.

Check-in/Check-out: To cover incidental expenses during your
stay, most hotels will debit your credit card or ask for a cash deposit
if you do not have one; please take this into account when planning
your holiday fnances. On arrival, your room is normally available
between noon and 3pm. On the day of departure you will usually
be asked to checkout between 10am and noon, but most hotels will
store baggage until departure.

Financial Protection: The holidays with fights in this brochure
are ATOL protected since Accessible Travel & Leisure holds an Air
Travel Organisers Licence granted by the Civil Aviation Authority. Our
ATOL number is 5980. In the unlikely event of insolvency, the CAA
will ensure that you are sent home to the UK as soon as possible or
will arrange to refund any money you have paid.

For further information visit the ATOL
website at www.atol.org.uk